Quality evidence creates a clear resolution path.
The approved sample, written specification, size chart, artwork and confirmed tolerances form the basis of quality review.
If an issue is reported, buyers should provide clear photographs, affected quantities, size labels and measurements where relevant.
Normal tolerances, customer-supplied errors, wear, misuse and unapproved changes are reviewed separately from manufacturing defects.
What this includes
- Free remake for confirmed responsible defects
- Evidence-based review
- Approved specification as reference
- Affected-quantity verification
- Corrective-action review
- Clear order-specific terms
